Returns and issue policy
Problems are handled by email record first.
Bracelet reservations are manual because each piece is photographed and sold individually. The email thread and PayPal invoice create the order record used for issue review.
Damaged or incorrect item
- Email within 7 days of delivery.
- Include photos of the item, packaging, and shipping label.
- Keep all packaging until the issue is reviewed.
One-of-one products
Most bracelets cannot be replaced with an identical piece. If a confirmed problem is accepted, the resolution may be a refund, partial refund, or another mutually agreed solution.
Change-of-mind returns
Change-of-mind returns are not automatically accepted because the products are small-batch, photographed individually, and shipped internationally. Ask before payment if size, color, or material wording is uncertain.
Lost or delayed parcels
Delivery issues are checked against the tracking record and shipping provider status. If a parcel is delayed, the first step is an email review of the tracking history and destination route.
Material names are not certified unless a product page explicitly says so. Photos show the actual piece, but color can vary by screen, lighting, and camera exposure.